MetroPCS Recognized for Superiority in Customer Service
DALLAS--(BUSINESS WIRE)--July 24, 2008--MetroPCS Communications,
Inc. (NYSE: PCS), the nation's leading provider of unlimited wireless
communications service, earned the highest ranking in the J.D. Power
and Associates third annual Prepaid Customer Satisfaction Study.
The J.D. Power and Associates 2008 Wireless Prepaid Customer
Satisfaction Study(SM) provides a comprehensive review of wireless
prepaid service and is derived from interviews that occurred from
February 11 to July 1, 2008. MetroPCS was rated highest by consumers
in the overall prepaid satisfaction index, scoring well above the
industry average, in the areas of brand image, cost of service,
account management, initial activation and service plan options.
"The J.D. Power and Associates study is another example of how
MetroPCS is committed to consumers," said Roger Linquist, president
and CEO for MetroPCS Communications, Inc. "MetroPCS offers an
affordable, worry-free, and quality wireless experience. We are truly
honored to be recognized by the highly-regarded Prepaid Customer
Satisfaction Study from J.D. Power and Associates."
MetroPCS' plans range from $30 to $50 per month and allow
subscribers to talk all they want, 24-hours-a-day, seven days a week.
Unlike most carriers, MetroPCS does not require a signed contract,
which means that consumers can activate service without going through
a credit check or paying a deposit. While options and services depend
on the selected plan, subscribers can further enhance their service
with "unlimited" advanced feature packages that include voicemail,
caller ID, call waiting, three-way calling, text and picture
messaging, push e-mail, mobile Internet browsing, mobile instant
messaging, and the recently announced unlimited Metro411, a
voice-activated, premium directory assistance service.
Consumers can visit any of MetroPCS' current authorized dealer
locations and company-owned retail locations or visit MetroPCS' web
site at www.metropcs.com to sign up for service plans, and choose from
a lineup of wireless phones from the top handset manufacturers.
About MetroPCS Communications, Inc.
Dallas-based MetroPCS Communications, Inc. (NYSE: PCS) is a
provider of unlimited wireless communications service for a flat-rate
with no signed contract. MetroPCS owns or has access to licenses
covering a population of approximately 149 million people in 14 of the
top 25 largest metropolitan areas in the United States, including New
York, Philadelphia, Boston, Miami, Orlando, Sarasota, Tampa, Atlanta,
Dallas, Detroit, Las Vegas, Los Angeles, San Francisco and Sacramento.
As of June 30, 2008, MetroPCS had approximately 4.6 million
subscribers and currently offers service in the Miami, Orlando,
Sarasota, Tampa, Atlanta, Dallas, Detroit, Los Angeles, San Francisco,
Las Vegas, Philadelphia, Sacramento and Shreveport - Bossier City
metropolitan areas. For more information please visit
www.metropcs.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and
Associates is a global marketing information services company
operating in key business sectors including market research,
forecasting, performance improvement, training and customer
satisfaction. The firm's quality and satisfaction measurements are
based on responses from millions of consumers annually. For more
information on cell phone ratings, car reviews and ratings, car
insurance, health insurance and more, please visit JDPower.com. J.D.
Power and Associates is a business unit of the McGraw-Hill Companies.
CONTACT: Edelman for MetroPCS
Sarika Patel, 214-443-7598
Sarika.Patel@edelman.com
or
Bryan Curran, 214-443-7565
Bryan.Curran@edelman.com
SOURCE: MetroPCS Communications, Inc.
